End-to-End Processing
Your complete document workflow, from triage and coding through to agreed administrative, pharmacy and clinical actions.
Managed document processing
Document processing, without the workload.
PCS manages clinical correspondence from the first read through to agreed coding, medicines and clinical actions, with every task routed to the right team and delivered within your local workflow.
Built around your workflow.Local coding, routing and escalation rules agreed before go-live.
Flexible support
Three ways to take control of your document workload.
Choose end-to-end processing, targeted support or a defined backlog project, depending on where the pressure sits.
Targeted Support
Use PCS for selected parts of the workflow when your team needs extra capacity, without changing the rest of your process.
Backlog Clearance
A structured project to safely clear accumulated correspondence and return the practice to a manageable daily position.
How it works
One clear workflow. Tailored to your practice.
Each stage can be commissioned independently or combined into an end-to-end service. We follow your local protocols, coding conventions and escalation routes.
1
Step one
The Essentials: Filing, Reading & Triage
Read & Triage
Documents are securely read, filed and prioritised against your agreed practice rules so important information is identified and routed appropriately.
2
Step two
Base Coding: Capturing Prevalence Data
Code the Record
Relevant clinical information is recorded using SNOMED CT and agreed practice coding conventions, supporting accurate records and downstream workflows.
3
Step three
QOF Coding: Enhancing QOF Work
Capture QOF Data
Where relevant, structured QOF and clinical data is captured accurately to support quality monitoring.
4
Step four
Med Rec: Pharmacy Support
Reconcile Medicines
Medication changes from hospital and clinic correspondence are reconciled by the appropriate pharmacy team, supporting prescribing accuracy and continuity of care.
5
Step five
Prescriptions & Referrals: Managed by Clinical Team
Complete Clinical Actions
Where commissioned, suitably qualified clinicians complete appropriate follow-up actions within agreed protocols and professional scope, including prescriptions, referrals and interpretation.
Service bundles
Choose the support you need.
Three clear bundles covering administrative, pharmacy and clinical support. Services can also be tailored around your local workflow.
Admin Bundle
- Filing
- Triage
- QOF / SNOMED coding
Pharmacy Bundle
- Medicines reconciliation
- Prescribing
Clinical Bundle
- Clinical actionsReferrals, interpretation and other agreed follow-up actions.
Need something more tailored?
Individual services can be commissioned separately or combined to match your practice workload and agreed workflow.
PCNs & federations
One service. Across multiple practices.
PCS can standardise document processing across a PCN or federation while retaining the local workflows each practice needs, with central service management and consolidated reporting.
PCN / Federation
PCS managed service
Practice APractice BPractice C
Central managementOne accountable service route across the network.
Local workflows retainedPractice-specific routing and escalation rules stay intact.
Consistent QAA shared quality framework across participating practices.
Consolidated reportingPractice-level detail with a network-wide view.
NHS-ready delivery
Built for NHS workflows.
Clear clinical boundaries, practice-specific governance and measurable delivery are built into the service from mobilisation.
01
Local workflow governance
Routing rules, tasking preferences and escalation pathways are agreed before go-live.
02
Competence-led delivery
Administrative, pharmacy and clinical work is matched to the appropriate role and professional scope.
03
Quality assurance
Routine sampling, audit and feedback support consistent coding and safe workflow delivery.
04
Information governance
Appropriate system access, security controls and documented data-processing arrangements underpin delivery.
Visible delivery. Measurable performance.
Reporting can be agreed at practice, PCN or service level against the KPIs that matter to your organisation.
- Documents processed
- Turnaround
- QA & coding accuracy
- Actions & escalations
Backlog clearance
Clear the backlog. Restore the workflow.
Historic backlogs are scoped according to volume, age and likely action requirements. We agree the workflow following an initial sample, with clinically significant findings escalated in line with the agreed practice protocol regardless of document age.
ICB case study
Tell us where the pressure sits.
We’ll help you choose end-to-end processing, targeted support or a backlog project, then tailor the workflow around your practice or network.