Document
Management
3 core services
Delivered by our GP-led coding team, ensuring all queries are handled in-house with bespoke protocols tailored to your practice’s needs
Escalation Management
1.
Task-Specific Actions
2.
Backlog Resolution
3.
The Process
Transparent yet bespoke.
Our step-by-step approach makes document management simple, safe, and adaptable to your practice. Every stage is designed to save your team time, reduce risk, and keep patients at the centre of care.
Escalating Service
Our escalating service bundles deliver predictable, scalable support - from essential admin through to full clinical document management.
Each bundle groups specific tasks, expanding cover as you progress from Admin → Pharmacy → Clinical. This structured approach simplifies cost planning, streamlines workflow management, and ensures your practice receives the right level of support at every stage.
Need more control?
Not every practice requires a full bundle. That’s why we also offer single-task contracts, giving you complete control over how your documents are managed.
You can choose specific services from the table or combine them with a bundle for a truly bespoke setup. This modular approach, you only ever pay for the exact work delivered - perfectly tailored to your practice’s workload.
Backlog Building Up?
Do you have a backlog of documents that needs to be cleared?
Anything older than 3 months is classed as a backlog - and we can clear it fast. Because these documents usually need fewer actions, they’re processed at a lower unit cost than regular document workflows.