Privacy and data protection

Privacy Policy

How Primary Care Solutions collects, uses, stores and protects personal information submitted through this website.

1. Scope of this policy

This policy explains how Universal Care Solutions Ltd, trading as Primary Care Solutions (PCS), handles personal information collected directly through this website. It covers website enquiries, recruitment applications and expressions of interest, CV submissions, and the limited technical information needed to operate and protect the website.

It is written for website visitors, prospective clients and job applicants using PCS website forms.

2. Who we are

Universal Care Solutions Ltd, trading as Primary Care Solutions, is the controller for the website information described in this notice.

Company: Universal Care Solutions Ltd
Company number: 16541799
Registered office: 55 Corporation Street, Hyde, England, SK14 1DD
Trading name: Primary Care Solutions (PCS)
Privacy contact: hello@primarycaresolutions.co.uk. Please use “Data protection” in the subject line where relevant.

3. Information we collect

Service enquiries

If you contact PCS through the website, we may collect your name, business email address, telephone number, role, organisation, service of interest, the best time to call you, how you heard about us and any information you choose to include in your message.

Recruitment applications and expressions of interest

If you use our careers form, we may collect your name, email address, telephone number, area of interest, CV and any information you choose to provide in your message or application materials.

Please avoid unnecessary sensitive information.

Do not provide health information or other special-category personal data unless it is genuinely necessary for your application or to request a reasonable adjustment. Where sensitive information is required during recruitment, PCS will process it only where the applicable additional legal conditions are met.

Technical information

Our hosting and security providers may process technical information needed to deliver and protect the website, such as IP address, request information, device and browser data, and security logs.

Automated decision-making

PCS does not use information submitted through these website forms to make decisions about you solely by automated means.

4. Why we use your information

Purposes, the information used, and the lawful basis for each
Purpose	Typical information	Lawful basis
Responding to business enquiries and arranging discussions	Contact details, role, organisation and enquiry content	Legitimate interests: responding to an enquiry you have initiated about PCS services
Considering an application for a current opportunity	Contact details, CV, role preference and application information	Taking steps at your request before potentially entering into a contract. Other lawful bases may apply where required
Considering an expression of interest for future opportunities	Contact details, CV, role preference and application information	Legitimate interests: maintaining an appropriate candidate pipeline and considering relevant candidates for future PCS requirements
Keeping the website and forms secure	Technical and security information	Legitimate interests: operating, protecting and troubleshooting our website and systems
Meeting legal or regulatory obligations where applicable	Relevant records	Legal obligation

If special-category information is genuinely required during recruitment, PCS will identify both an Article 6 lawful basis and the additional condition required for that category of information.

5. Suppliers and other recipients

Who we share your information with. We use a small number of carefully chosen service providers to run this website and handle enquiries: a website hosting provider, an email delivery provider, and our business email and document systems. Each acts only on our instructions, under a written contract, and may not use your information for its own purposes. We will tell you who our current providers are if you ask.

Information is not sold. It may be disclosed where required by law, or where necessary to establish, exercise or defend legal rights.

6. International transfers

Where your information is processed. Enquiry and application data submitted through this site is processed in the United Kingdom. Some of our providers are based outside the UK. Where any personal data is transferred outside the UK, we rely on the safeguards approved under UK data protection law.

How transfers are protected.

Where a transfer requires a safeguard, PCS will use an applicable UK transfer mechanism available under the relevant supplier arrangement, such as an adequacy arrangement, the UK Extension to the EU-US Data Privacy Framework where applicable, or approved contractual clauses. You can contact PCS to request further information about the safeguards relevant to a particular transfer.

7. Cookies, analytics and tracking

At the date of this policy, PCS does not intentionally deploy advertising cookies, behavioural advertising or third-party behavioural tracking on this website.

The website and its hosting and security infrastructure may use strictly necessary technical storage, security mechanisms or server logs required to provide and protect the service. If PCS introduces non-essential analytics, advertising or similar tracking technologies, we will update this notice and introduce an appropriate consent mechanism where required.

8. How long we keep information

PCS keeps website information only for as long as it is reasonably needed for the purpose for which it was collected. Where a fixed period is not appropriate, we use the criteria below to decide when information should be deleted, anonymised or moved into another governed record.

Service enquiries: Kept while the enquiry and any related commercial discussion are active. Afterwards, retention is based on whether the information is needed to evidence the discussion, manage a resulting business relationship, meet legal and accounting requirements, or handle a dispute.; We keep enquiry details for 12 months from our last contact with you, then delete them.
Applications for current opportunities: Kept for the recruitment process, and afterwards for only as long as reasonably necessary for recruitment administration, audit, legal claims or record-keeping. Unsuccessful applicant information is then deleted or anonymised unless there is a separate reason to retain it.; We keep application details for 6 months after the vacancy closes, then delete them, unless you join us.
Expressions of interest for future opportunities: Kept while PCS has a genuine recruitment purpose for considering the applicant for future roles. Candidate-pool information is reviewed periodically and removed when it is no longer relevant, or when the individual asks us to delete it, subject to any overriding legal requirement.
Successful applicants: Relevant recruitment information may move into the appropriate workforce or personnel record, and will then be governed by the retention rules for that relationship.

9. Your information rights

Your rights depend partly on the lawful basis used, but may include the following.

Access: Ask for a copy of the personal information PCS holds about you.
Rectification: Ask us to correct inaccurate or incomplete information.
Erasure: Ask for deletion where the legal conditions for erasure apply.
Restriction: Ask us to restrict processing in certain circumstances.
Data portability: This may apply to certain information processed on the basis of contract and by automated means.
Complaint: Raise a data-protection complaint with PCS, or complain to the Information Commissioner's Office.

Your right to object

Where PCS relies on legitimate interests, you can object to that processing. We will consider your objection and stop processing unless there are compelling legitimate grounds to continue, or the information is required for legal claims.

We normally respond to valid information-rights requests within one month, subject to the circumstances and applicable data-protection law.

10. Keeping information secure

PCS uses appropriate organisational and technical controls to protect website information against unauthorised access, loss, alteration or disclosure. Access is limited to people who need the information for the relevant business or recruitment purpose.

No internet-based service can guarantee absolute security. If PCS becomes aware of a personal-data breach, it will assess and manage the incident in accordance with applicable data-protection requirements.

11. Data protection complaints

If you believe PCS has handled your personal information incorrectly, you can raise a data-protection complaint directly with us.

Send your complaint
Email hello@primarycaresolutions.co.uk and use “Data protection complaint” in the subject line, or write to our registered office.
We will acknowledge it
PCS will acknowledge receipt of a data-protection complaint within 30 days.
We will investigate
Without undue delay, we will take appropriate steps to consider the complaint, make relevant enquiries and keep you informed where necessary.
We will communicate the outcome
We will tell you the outcome without undue delay. The 30-day acknowledgement period is not a promise that every complaint will be fully resolved within 30 days.

Contact PCS

hello@primarycaresolutions.co.uk

Universal Care Solutions Ltd, 55 Corporation Street, Hyde, England, SK14 1DD

Information Commissioner’s Office

You also have the right to complain to the UK Information Commissioner’s Office (ICO). The ICO provides complaint guidance and contact routes on its official website.

12. Changes to this policy

We may update this privacy policy when our website, suppliers, forms, recruitment arrangements or legal obligations change. The current version will be published on this page with its latest update date.

Registered in England and Wales, company number 16541799. Registered office: 55 Corporation Street, Hyde, England, SK14 1DD.